Justin Albertini

TECHNICAL DIRECTOR

Portfolio

Featured Work
NEXT DIMENSIONS
Continuing Medical Education
FOSTER TOWNSHIP
Web Design & Development
EARTHMATE GEOTHERMAL
Web Design & Development
SERI RETORE
Continuing Medical Education
WELLS FARGO
Application Development for Event Kiosk
PATIENT PERSPECTIVES
iOS Application Development
SERI RETORE
Continuing Medical Education
WELLS FARGO
Application Development for Event Kiosk
PATIENT PERSPECTIVES
iOS Application Development

Experience

WHAT I'VE DONE
Virtual Tech Support
Amazon.com

Device, Digital & Alexa Support Team to provide support during COVID-19.

Ensured a positive customer experience related to Kindle, Fire Tablets, Fire TV Stick and Prime Video.

Documented emerging issues and provided developer work ticket.

Supported a varying work schedule to meet business and customer needs.

Systems Administrator
Pioneer Pole Buildings

Responsible for planning, coordinating, and directing network infrastructure for Pioneer Pole Buildings, Pioneer Buildings, Pioneer Metal Roofing, Alpine Building Supply, and Ark Rentals.

Maintained uptime for all servers, workstations, phone system, and mobile devices for 75+ users.

Expanded campus networking to 5 buildings using fiber optics and wireless bridges.

Established a Help Desk program with a Tier 1 technician. Monitored all activity to ensure timely responses and employee satisfaction.

Maintained relationships with vendors and subcontractors to support Managed Services, Ricoh MFPs, and proprietary Software Development.

Developed and maintained calendars, workflows and edits to the enterprise SharePoint instance for scheduling and employee feature requests.

Consolidated Disaster Recovery for all servers with 24/7 monitoring.

Established Remote Support for all workstations enabling the IT department to troubleshoot on-premise and remote employees in real time.

Developed processes for handling contract changes with DocuSign. Effectively reducing the process from mailing changes to email delivery with an average of same day turnaround.

Managed Electronic Logging Device deployment for government mandate MAP-21. Networked all fleet vehicles and drivers with devices and Android tablets.

Developed mobile applications to convert paper forms for electronic deployment to Android tablets. Resulting in real time submission to appropriate staff and eliminating inefficient paperwork from job sites.

Senior Interactive Developer
The OM Group

Project lead for design and development of all web applications, video production, mobile applications, webcasting and e-learning courses.

Provided third level support for staff and customers.

Managed development team, timelines, and deliverables.

Troubleshoot and resolve internal software issues.

Developed technical documentation for applications and trained employees to support them at first and second response tiers.

Designed and developed “Patient Perspectives” iOS application for Ipsen Biopharmaceuticals.

Designed and developed device responsive web application for Baxter Pharmaceuticals webcast training.

Designed and developed event management kiosk application for Wells Fargo.

Managed the national online certification course for the release of Natrelle 410 for Allergan Pharmaceuticals.

Virtual Tech Support
Amazon.com

Device, Digital & Alexa Support Team to provide support during COVID-19.

Ensured a positive customer experience related to Kindle, Fire Tablets, Fire TV Stick and Prime Video.

Documented emerging issues and provided developer work ticket.

Supported a varying work schedule to meet business and customer needs.

Justin Albertini - Media & Technology Professional

Proficiency

ACTIVE DIRECTORY
WINDOWS SERVER ADMINISTRATION
MICROSOFT EXCHANGE
SHAREPOINT
MICROSOFT OFFICE
IOS APP DEVELOPMENT
WORDPRESS DESIGN & DEVELOPMENT
MYSQL ADMINISTRATION
DATABASE REPORTING
WEB APPLICATIONS
INSTRUCTIONAL DESIGN
SIMULATION & PROTOTYPING
USER INTERFACE DESIGN
ENTERPRISE CONTENT MANAGEMENT
APPLICATION SUPPORT SERVICES
HARDWARE TECHNICIAN
PROJECT MANAGEMENT
INVENTORY CONTROL
AUDIOVISUAL ENGINEER

Justin Albertini - Media & Technology Professional

Contact

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